客戶服務(wù)工程師-Customer Service Engineer - Tier1
- 10萬-15萬/年
- 上海
- |
- 3年以上
- |
- 本科
- |
- 全職
職位誘惑: 五險一金,年終獎金,交通補(bǔ)助,節(jié)日禮物,年度旅游,成長空間大
發(fā)布時間: 2017-08-27發(fā)布
職位描述
Job Requirements:
- Understanding Semiconductor environment and safety processes
- Have relative safety training in construction site/ factory
- Can read and understand English version equipment manual
- Follow instructions from customer site supervisors with regards to daily schedules and customer install procedures
- Can accept work shift or compressed work shift as customer site supervisors requirement
- Manage toolset/documentation/spare parts in order regularly with direction from customer
- Customer equipment installation and troubleshooting:
- Evaluate and diagnose problems and make appropriate repairs
- Acquire sufficient knowledge of new and established products and processes
- Analytical thinking provide the information to enable effective trouble shooting
- Helicopter-view anticipate on possible issues on the progress of the install
- Ambassador role represent OEM at the customers site in a professional way
- Communicative skills handle customer matters & request in a professional way
- Clear reporting written technical reports on daily base to various stakeholders in organization
Behavioral & Technical Skills
- Ability to pay attention to details, and willingness to learn and adapt to your surroundings
- Ability to provide exemplary customer service
- Organizational skills, initiative, and self-discipline
- Comfortable interfacing with members of various departments
- Flexibility to work various shifts (days/nights/weekends), overtime, holidays or stand-by
- willing to travel to Domestic and International locations
- Hands on skills and knowledge in electronics or mechanics
- Most of time inside the clean room working with mechanical and electrical equipment.
- Ability to effectively use hand tools, meters, scopes, and other pertinent specialized equipment
- Willingness and ability to follow procedures and adhere to safety protocol
- Basic computer skills and internet access
- Sufficient oral and written/reading English level
職位發(fā)布者
mw zander
HR
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